Refund Policy

If you are a new customer and decide GuideKeep is not the right fit within 90 days of your first paid invoice, contact us at contact@guidekeep.com for a full refund of subscription fees paid during that period, no questions asked.

• Email contact@guidekeep.com with the subject "Refund Request" and the email address associated with your account.
• We will confirm eligibility and process the refund within 10 business days.
• Refunds are returned to the original payment method.

• The 90-day guarantee applies once per customer.
• Refunds do not apply to add-ons, professional services, or third-party fees.
• Accounts terminated for violation of our Terms of Service are not eligible for refunds.

You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period. Fees already paid for the current period are non-refundable beyond the 90-day window, except where required by applicable law.

For annual plans canceled after the 90-day window, no prorated refunds are issued. You retain access through the end of your paid term.

Please contact us before initiating a chargeback. We are committed to resolving billing concerns directly and fairly.